Refund policy

1. What this policy covers

This is the refund and transaction-cancellation policy of PHOEBUSLAB (phoebuslab.com) for paid digital courses. It is part of the contract together with the Terms.

2. No refund after access

The course is digital content supplied immediately. When you tick the box at checkout you ask us to start performance at once and you give up any withdrawal / cooling-off right that would otherwise apply to distance contracts for digital content.

After the payment provider confirms the payment and access is opened in your cabinet, the fee is final. We do not refund because you “didn’t like it”, “have no time”, “picked the wrong niche”, “already knew this”, or changed your mind.

3. The only exception — duplicate charge

The only refund we make is a documented duplicate charge: the same course, the same currency, the same calendar day, paid twice by error. That is a payment error, not a change of mind.

Write to support@phoebuslab.com from the email on the account. Include the WayForPay (or other provider) reference, date, amount and last four digits of the card if you have them. We check the logs and, if it is a true duplicate, we reverse the extra charge through the same provider.

4. Cancelled or failed payments

If the bank declines the card, you close the payment window, or WayForPay does not capture the funds, the course stays locked. There is nothing to refund because no completed sale took place.

A pending authorisation that is not captured is released by the payment provider according to the bank’s own rules. We do not open access on a pending or failed payment.

5. Chargebacks

Opening a chargeback after access was granted is a breach of the Terms. We may freeze the account and contest the claim with the provider using access logs.